![]() ![]() We tried calling and were on hold for 35 minutes before we gave up. It stayed on there for the entire time and my husband's card was charged $900. Since my husband was the driver the credit card had to be in his name, so we paid with his card, and the girl assured me that the "pending charge" on my card would be dropped. We asked the girl where our car was and she apologized and upgraded us to a larger vehicle "for free" but we waited another 15-20 minutes for that one too! The truck was horse beat to **, had more miles on it than my car at home, and had seen some rough times, but it got us there. One man brought his car back because it had no gas in it! This place did not have their ** together at all. While waiting we watched, no joke, 4 different customers bring the cars they just got back because there were things wrong with them. She told us that our car was being cleaned and it would be about 10-15 minutes, and they would bring it out to us. ![]() This site did not allow me to post photos for accuracy, you can find my review with photos on both Google and Yelp. This company is a total rip off!!!! DO NOT RENT FROM HERE!!! You will also find a screenshot of their response email. You will also see the amount I was supposed to be charged and what I actually ended up paying. Photo of gas tank was taken before I left where I was staying on my way to the airport. Then I attached a screenshot so it showed the date and my location THEN attached a screenshot of my gas receipt. I attached more pictures of the morning that I dropped the car off. So they still beat me out of $230!! Gas does NOT cost $230. Customer service responded saying that I returned the vehicle with an empty tank and that they would only reimburse me $80 OR I had the option for a $120 credit. I sent customer support all of my screen shots of being overcharged and everything wrong with it. Needless to say our next trip in April to Phoenix we will NOT be using Fox.ĮDIT: Customer service responded to my review and told me to contact customer support. Last but not least - I was charged DOUBLE the amount I was supposed to be charged. ![]() Back left tire PSI was at 26 (should be 36, I know this because I own a Jeep Wrangler). We had to be at the airport early in the morning so we wake up, start the car and the tire pressure light is on. ![]()
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